I just took Michael Stephen’s survery on IM use in libraries, and now I’m a bit glum.
My library doesn’t use IM at all, except through the KANanswer program that we, as a Kansas library, participate in. I can’t IM coworkers, I can’t IM other library professionals, I can’t IM patrons except as an anonymous KANanswer reference librarian. It’s a bit frustrating. Reading other librarians talking about IMing each other…I feel left out.