Don’t Gimme No Lip!

Michelle Boule brilliantly sums up Roy Tennant, John Blyberg, and Nicole Engard:

Lip service is not the same as service!

In other words, actions speak louder than words. Don’t talk the talk if you’re not willing to walk the walk.

And y’know, as far as I’m concerned, that goes for ILS vendors and libraries. It goes for the way you treat your customers and the way you treat your employees.

So, put that in your pipes and smoke it!

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